Refund Policy
We want you to be completely satisfied with Catalogify.AI. This policy explains refunds, credits, billing, and special cases.
Last updated: May 17, 2026
Our Commitment
We want you to be completely satisfied with Catalogify.AI. This policy outlines our refund terms for credits, subscriptions, and special circumstances.
24-Hour Refund Window
Unused Credits Refund Policy
If you're not satisfied with your purchase, you can request a refund within 24 hours of payment for unused credits only. Once credits are used to generate images, they become non-refundable.
Eligibility Requirements
Request must be made within 24 hours of purchase
Credits must be completely unused (no images generated)
Account must not have violated our Terms of Service
Refund processed to original payment method within 5-10 business days
Refundable Situations
We will issue refunds for credit purchases in the following situations:
Unused Credits
Credits not used within 24 hours of purchase if you're not satisfied with the service.
Service Unavailable
Our AI generation service was unavailable or non-functional after your purchase.
Purchase by Mistake
Accidental duplicate purchase or wrong credit amount selected (within 24 hours).
Technical Errors
Credits were not delivered due to system failure or payment processing error.
Important: All refund requests must be submitted within 24 hours of purchase. After 24 hours, credits become non-refundable regardless of usage status.
How Credits Work
Understanding our credit system:
Purchase Credits
Buy credit packs based on your needs - no recurring charges or subscriptions
Generate Images
Use credits to generate AI-powered fashion catalog images
24-Hour Window
Request refund within 24 hours if credits are unused
No Expiry Pressure
Use your credits at your own pace - check validity terms in your account
Pro Tip: Start with our free credits to test the service before purchasing. This helps you understand the quality and decide if it meets your needs.
Non-Refundable Situations
Refunds will NOT be issued in the following cases:
Credits have been used to generate any images (even partially)
Refund request made after 24 hours of purchase
Account suspended or terminated for Terms of Service violations
Dissatisfaction with AI-generated image quality or results
Change of mind after using credits to generate images
Credits expired due to inactivity (as per credit validity terms)
Requests made more than 30 days after purchase
Promotional or bonus credits (only paid credits are refundable)
Critical: Once you use even 1 credit to generate an image, the entire credit purchase becomes non-refundable.
Special Circumstances
Extended Service Outages
If our AI generation service experiences significant downtime (more than 48 consecutive hours) preventing you from using purchased credits, we may issue credit extensions or refunds at our discretion.
Billing Errors
If you notice an incorrect charge or duplicate transaction, contact us immediately. We'll investigate and refund verified billing errors.
Unauthorized Transactions
Report unauthorized charges within 48 hours. We'll investigate and work with Razorpay to resolve.
Credits Not Assigned
If payment completed but credits weren't added due to technical issues, we'll either assign credits or process a refund.
Refund Processing Time
Once a refund is approved for unused credits:
Refund Timeline
Review: 1-2 business days to verify credits are unused
Approval: Email confirmation once refund is approved
Payment Gateway: 3-5 business days for Razorpay processing
Bank Credit: 5-10 business days depending on your bank
Total Time: Up to 10-15 business days for full refund
Refunds are issued to the original payment method. If that's not possible, we'll contact you for alternatives.
How to Request a Refund
To request a refund for unused credits within 24 hours:
Verify Eligibility
Ensure credits are completely unused and request is within 24 hours of purchase
Contact Support
Email gnext6494@gmail.com with subject "Refund Request - Unused Credits"
Provide Details
Include: Account email, transaction ID, purchase date, credit amount, and reason for refund
Wait for Verification
Our team will verify credits are unused and respond within 1-2 business days
Receive Refund
If approved, refund will be processed to your original payment method
Before Requesting
Once you use even a single credit, the entire purchase becomes non-refundable.
Contact Information
Have questions about refunds or need assistance? Our support team is here to help.
gnext6494@gmail.com
Billing
gnext6494@gmail.com
Response Time
Within 24-48 hours on business days
Policy Updates
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting.